The lesson Dr. Bills learned the hard way

Dr. Dan Bills was honest about a painful experience:
“We had 10 clinical assistants, and four left all at once. It was more about factions. I didn’t lead very well.”

Some of those who left, he admitted, “had hand skills that were some of the best I’ve ever seen. I just kind of thought it would work itself out. And it didn’t.”

His lesson? “I need to be more intentional and more proactive about leadership and addressing problems head-on instead of hoping they’re going away.”

That story stuck with me as I updated Practice Rx for its 10th anniversary. When I originally wrote The Practice Rx in 2015, I played it too safe. I worried about pushback, so I smoothed out the hard truths.

But the 2025 version is different. This time, I didn’t hold back.

The updated edition tackles the uncomfortable realities head-on:
– What to do when a team member simply isn’t the right fit.
– Why “the customer is always right” can actually be dangerous.
– How avoiding hard conversations costs more than having them.

Like Dr. Nicole Wax says: “If something isn’t working- in your life, your practice, your team, or your patient experience -you’re the one who has the power (and responsibility) to change it.”

Half-measures don’t create transformation. Avoiding truth doesn’t help anyone. The bold version of Practice Rx is here for leaders ready to stop playing it safe.

Get your copy here: https://books.dinowattconsulting.com/