How to Build Authentic Connections and Ditch Digital Disconnect

How to Build Authentic Connections and Ditch Digital Disconnect

This week, I’ve been musing on the notion of connection—not the political buzz, but the real, human kind. You know, the kind that seems to be getting buried under notifications and screen glows.

As my friend Jason Hewlett points out, our phones connect us globally in seconds but can disconnect us from those right in front of us just as quickly. There’s a fascinating study (you can read more about it HERE) showing how simply having your phone on the table during dinner, even face-down, sends a subtle message of divided attention.

It’s like saying, “I’m here, but I’m also ready to jump to something else at any moment.” Psychologically, this constant readiness to be distracted undermines trust and intimacy, whether it’s a first date or a family meal.

Let me make one thing clear: I’m not here to shame anyone. We’ve all used technology as a babysitter at times. Honestly, Shannon and I have relied on screens to grab a quick shower, tackle chores, or whip up dinner. But it’s crucial to acknowledge the deeper impact on our ability to connect. We’re molding a generation less versed in eye contact and emotional intelligence, unintentionally teaching ourselves and our kids that partial engagement is acceptable and that it’s normal to be mentally elsewhere during conversations. This habit can persist and strain even our closest relationships. It’s a balancing act we need to address for healthier connections in our personal lives and workplaces.

My point is that we need to find a way to reconnect authentically, where conversations involve eye contact rather than screens.

It’s intriguing to note recent research showing a growing preference among millennials and younger generations to move away from dating apps and seek face-to-face interactions at places like bars or churches. This shift reflects a deep yearning for genuine engagement, a recognition that our current culture of isolation in digital silos can be harmful. On platforms like Facebook and Instagram, mere replies to posts or passive interactions often replace genuine conversation. When we reduce people to digital avatars, we risk losing empathy and understanding, creating fertile ground for conflict and misunderstandings.

So how can we bring the idea of fostering genuine connections into our workplaces? There are many approaches, but let me share one of my favorites. Whenever I visit an office to collaborate with a team, I introduce a “get to know you” sheet. One standout question is: “What is something your teammates would be surprised to learn about you?” The responses have been remarkable! People have shared deeply personal stories, like overcoming homelessness, being adopted, donating a kidney, or receiving one themselves. It’s incredible how these revelations deepen team understanding and cohesion, even among colleagues who’ve worked together for years without knowing these details.

Here’s my tip of the week: Embrace curiosity. Set aside distractions like phones and engage in meaningful conversations with your team. Discover what makes each person unique and what you have in common. Curiosity is key to fostering connection—showing genuine interest in others strengthens bonds and builds a more connected workplace.

If you are interested in discussing how I can enhance your team’s connection and foster a stronger sense of community at your office, please click here to schedule a consultation.

Proactive, Productive and Profitable,

Dino